Guarantee Policy
At kobey.shop, your satisfaction and peace of mind are our top priorities. That’s why all of our products come with a 1-Year Warranty.
✅ What's Covered
Our 1-year guarantee covers:
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Manufacturing defects
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Malfunctions not caused by misuse
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Faulty components or workmanship
If your item has a covered issue within the first year of purchase, we’ll repair or replace it free of charge.
❌ What’s Not Covered
Our warranty does not cover:
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Accidental damage, misuse, or neglect
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Cosmetic wear and tear
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Damage caused by unauthorized repairs or modifications
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Lost or stolen items
🔁 How to Request a Guarantee Service
If you believe your product qualifies for a warranty claim:
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Email us at marlonjamaine@mail.com with:
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Your order number
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A detailed description of the issue
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Clear photos or video of the defect
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We’ll review your request within 2 business days.
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If approved, we’ll arrange for repair, replacement, or refund depending on the case.
📦 Shipping Costs
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We cover shipping costs for warranty claims within the United States.
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For international warranty claims, customers may be responsible for return shipping costs.
📍 Contact Us
If you have any questions about your warranty, please contact us:
📧 marlonjamaine@mail.com
📍 237 E 12th St, New York, NY 10003, United States